Who we are
Markets Flare is a product of DATA Invest Consulting DIC FlexCo (company register number 664372v, Commercial Court of Klagenfurt). We act as the data controller for the personal data described in this policy, unless stated otherwise.
Scope
This policy applies to visitors of marketsflare.com and to customers and authorized users of Markets Flare.
Personal data we collect
Information you provide
- Account data such as name, work email, and login details.
- Billing data, invoices, and payment details when you contract with us.
- Support requests, feedback, and other communications.
- Workspace content, files, and inputs you or your collaborators upload or create.
Information we collect automatically
- Usage data such as IP address, device identifiers, browser type, timestamps, and interaction events.
- Analytics on the public site via Google Analytics (primarily for non-logged-in visitors).
- Cookies or similar technologies needed for sessions and CSRF protection.
Information from third parties
- Authentication data from Google or Microsoft when you use single sign-on.
How we use personal data
- Provide, operate, and maintain the Markets Flare service.
- Authenticate users, secure accounts, and prevent fraud.
- Provide customer support and respond to requests.
- Improve features, performance, and user experience.
- Manage billing, contracts, and legal compliance.
Legal bases under GDPR
- Contract: to provide the service and fulfill our agreement with you or your organization.
- Legitimate interests: to secure, maintain, and improve our platform and prevent abuse.
- Consent: for analytics or marketing where required by law (you can withdraw consent at any time).
- Legal obligation: to meet accounting, tax, and regulatory duties.
Sharing and disclosure
We do not sell your personal data or share it for advertising purposes.
- Service providers that host, secure, analyze, or support the service (such as Google and Microsoft for authentication, and analytics providers).
- Payment processors and billing providers where applicable.
- Professional advisors and authorities when required by law.
- Business transfers in the event of a merger, acquisition, or asset sale.
International data transfers
We may process or store data in Switzerland and the United States. For transfers outside the EEA, we rely on adequacy decisions (for Switzerland) or approved safeguards such as Standard Contractual Clauses and supplementary measures (for the United States).
Cookies and analytics
We use necessary cookies for authentication, session management, and CSRF protection. We use analytics cookies (such as Google Analytics) on the public site to understand usage and improve the experience. Where required by law, we request your consent before placing analytics cookies. You can manage cookie preferences in our cookie banner or in your browser settings.
Data retention
We retain personal data while your account is active. If you close your account or your organization ends a contract, we delete or anonymize your data unless we must keep it for legal reasons. Backup and security logs are retained for limited periods.
Security
We apply technical and organizational measures to protect your data against unauthorized access, loss, or misuse. No method of transmission is 100% secure, but we work to keep your data safe.
Your rights
You may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. You can also withdraw consent at any time when processing is based on consent.
You have the right to lodge a complaint with the Austrian Data Protection Authority (DSB) or your local supervisory authority.
Business customer processing
When we process workspace content on behalf of business customers, we act as a processor. We provide a data processing agreement (DPA) upon request.
Children
Markets Flare is not intended for children under 16, and we do not knowingly collect their personal data.
Changes to this policy
We may update this policy from time to time. If changes are material, we will notify you through the service or via email.
Contact us
For privacy questions or requests, contact [email protected].